General

Announcements

• Introducing LearningTree
• Good Bye to Classic User Interface on April 15th
• Introduction to Voice of the Customer (VoC) program

Release Notes

• May 29th 2023 Release Notes
• May 22nd 2023 Release Notes
• May 14th 2023 Release Notes
• May 5th 2023 Release Notes
• April 28th 2023 Release Notes
• April 21st 2023 Release Notes

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Platform Updates

• Welcome to the FocalPoint Help Center!
• New look and feel!
• Make it your own - Personalized layout
• Creating Folders, Adding Test Questions to Folders, Sharing Folders
• Setting current semester courses
• Friendly course names

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Policies

• FocalPoint Master Services Agreement
• WCAG Checklist + Accessibility Statement
• FocalPoint Software as a Service Agreement
• FocalPoint Platform Content Security (Digital Rights Management)
• FocalPoint Terms of Use: Agreement to terms for platform use
• Privacy and Data Protection: How FocalPoint Protects Personal Data

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Navigation Tips

• How do I clear a search & start over?
• How do I access the menu on the left side of the page?
• How do I get back to the ‘homepage’ when using FocalPointK12?

Account Profile

• How do I view/edit my profile?
• How do I view/edit my profile?
• How do I post a picture/avatar to personalize my page?
• How do I post a picture/avatar to personalize my page?
• How do I edit/change my password?
• How do I edit/change my password?

Browser Support

• Browser Clear Cookies
• Chrome browser support in Incognito Mode
• Disable the new SameSite behavior in Chrome browser

Online Testing

• FocalPoint Technical Requirements
• Use a Chromebook as a kiosk
• Safe Exam Browser

Service notifications

• Service Incident - March 20th, 2019

Customer Success

• Video tutorials & technical support documents
• Live Chat & Help Desk Contact Information