Troubleshooting Common Technical Issues

Quickly address and resolve common technical issues encountered during online testing by following these straightforward solutions.

Issue: Unable to Launch Secure Browser

• Solution:

  • Confirm your device meets [FocalPoint Technical Requirements].

  • Ensure the secure browser is properly installed; reinstall if necessary.

  • Restart your device before attempting again.

Issue: Internet Connectivity Problems

• Solution:

  • Ensure a stable internet connection (wired recommended).

  • Restart your router/modem.

  • Close bandwidth-intensive applications.

  • Use an online speed test to verify connectivity.

Issue: Audio or Microphone Not Working

• Solution:

  • Check if your speakers and microphone are properly connected and enabled.

  • Ensure your device’s audio settings are correctly configured.

  • Perform a system test to confirm functionality.

Issue: Webcam Not Displaying or Working

• Solution:

  • Ensure your webcam is properly connected and enabled.

  • Confirm permissions for webcam access (particularly for macOS: System Preferences > Security & Privacy).

  • Restart your browser or device if necessary.

Issue: Slow or Unresponsive Browser

• Solution:

  • Close unnecessary applications and browser tabs.

  • Restart the secure browser and/or your device.

  • Clear your browser cache if using a standard browser.

Issue: Locked Out of the Test

• Solution:

  • Ensure no prohibited software (e.g., VPNs, screen sharing tools) is active.

  • Restart your device and reopen the secure browser.

  • Contact your test administrator if the issue persists.

General Best Practices for Resolving Issues

• Always restart your device to refresh system resources.

• Check for software updates prior to testing.

• Conduct system and network checks regularly.

Need Further Assistance?

• Contact [FocalPoint Technical Support] for immediate help.

• Provide details such as student ID, description of the issue, and any relevant error messages for quicker assistance.

These troubleshooting steps help minimize disruptions and ensure a smoother testing experience.