Network Speed
Upload Speed :
Minimum speed => 512 kbps
You can check Internet speed on the following sites:
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Supported Browsers
We support the following browsers:
| Browser |
Version |
| Chrome |
current and last major revision - Supports includes the two most current versions. Support for new versions can take up to 4 weeks to fully support.
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| Microsoft Edge |
current and last major revision |
| Firefox |
current and last major revision |
| Safari |
current and last major revision |
| Internet Explorer 11 |
Note: As of July 15, 2020, we will no longer support Internet Explorer 11 (or below) and your experience may be suboptimal. We recommend upgrading to one of the above browsers for the best experience.
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Firewall Settings
Grant necessary firewall permissions to allow all requests from all sub-domains of backpack.education in any of the following manners:
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If possible allow all access from the network to *.backpack.education
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if wildcards are not allowed in the firewall configuration rules, then please allow all access to the domain tabulated below:
Domain
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*.backpack.education
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*.azureedge.net
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*.cloudflare.com
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*.cloudfront.net
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*.vimeocdn.com
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*.zendesk.com
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id.backpack.education
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lms.backpack.education
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me.backpack.education
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web.backpack.education
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ind.backpack.education
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lt.backpack.education
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edx.azureedge.net
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fpk12-cdn.azureedge.net
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dcaorbkjmk0mh.cloudfront.net
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support.focalpointk12.com
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cdnjs.cloudflare.com
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fonts.gstatic.com
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| fonts.googleapis.com |
| ideal.accelerate-ed.com |
| s3.amazonaws.com |
| toolbar.speechstream.net |
| pointfuleducation.coursearc.com |
| www.google-analytics.com |
| questions.learnosity.com |
| questioneditor.learnosity.com |
| focalpointk12.zendesk.com |
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Browser Settings
FocalPointK12 tests can be conducted with Pop Blocker enabled and for most commonly used Browser Security Settings. In the rare case when you click on the Launch Test button, in case QTI Player test window doesn't open, it may be due to the pop-up blocker setting of your browser.
Please use the allow once/always option to allow the test window to open.
Optionally, you may disable the pop-up blocker for the duration of the test.
Pop-up Blocker Disabled :
For Mozilla Firefox on Windows: Go to ‘Tools’ --> Select ‘Options’ --> Click ‘Content’ tab and then uncheck ‘Block Pop-up windows’ checkbox.
For Google Chrome: Go to ‘chrome://settings/’ --> Click on 'Show advanced settings' (at the end of the page) --> Under 'Privacy', click on 'Content Settings' --> Under 'Pop-ups', select ‘Allow all sites to show pop-ups’ --> Click on Done
For Internet Explorer: Go to ‘Tools’ --> Select ‘Pop-up Blocker’ --> Click ‘Turn on Pop-up blocker’ --> Select Yes once the 'Pop-up blocker' window appears.
In case the pop-up blocker has been disabled, please turn-on the same after finishing the test
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Browser Cache Settings
For most browsers pressing “CTRL+SHIFT+DELETE” and selecting Clear Cache (for Firefox and Chrome) or Clear Temporary Internet Files (for Internet Explorer) clears the browser cache.
After doing this restart the browser.
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System Settings
FocalPoint recommends users to disable security patches, updates of the anti-virus definitions, and/or application updates (manually) during the test in order to avoid any interference while taking the test.
Users shall disable automatic system updates for the duration of the test. As automatic System Updates may lead to heavy downloads during the test and auto-system re-start will hamper the user's experience. To disable System Auto-updates:
For Windows, Go to ‘Start’ -> ‘Run’ -> Type‘services.msc’ and then stop the ‘Automatic Updates’ service.
In case the Automatic System Updates have been disabled, please turn-on the same after finishing the test
Alternatively, you may disable the system's anti-virus/firewall for the duration of the test.
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Text Expiry/Power Resume
In case the test window closes in the middle of the test or at the time of submission for any reason, the system waits for at least 20 minutes before expiring the test & generating the result report for that particular user.
This allows user to re-login & resume the test from exactly where it stopped within those 20 minutes.
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Support Information
In case of any issue please call FocalPoint support at 866.377.4264 or email at support@focalpointk12.com
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