Service Incident - March 20th, 2019



12:00 UTC | 08:00 EST 
The issue regarding some customers unable to access FocalPoint QTI Player has now been resolved. Please let us know if you have any further issues.



On March 20, 2019, at 12:00 UTC / 8:00 EST, we received reports of issues loading and managing FocalPoint QTI Player app. The incident was caused by an insufficient capacity for QTI Player App on new infrastructure. Our team performed a rollback of the QTI Player App to resolve the issue. We will re-attempt the migration at a later date. To prevent this issue from occurring in the future, we have increased capacity for the QTI Player App and scheduled additional alerting and monitoring. We will also investigate additional load testing for the QTI Player App.



For current system status information about your FocalPoint, check out our system status page. During an incident, you can also receive status updates by following @FocalPointOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.

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