FocalPoint Uptime Pledge

All customer instances of FocalPoint are actively monitored end–to–end for health and high–availability as we continually strive to exceed our uptime goal of 99%. FocalPoint utilizes Microsoft Azure cloud services to help facilitate uptime for our customers. The Microsoft Azure platform provides a variety of high-availability features that assist us in meeting our uptime goal of 99%.

The FocalPoint “uptime” calculation is based on:

“Maximum Available Minutes” – the total number of minutes that the FocalPoint solution has been deployed for a customer billed subscription term.

“Downtime” – the total accumulated minutes for a customer billed subscription term during which the FocalPoint solution is unavailable. A minute is considered unavailable if all continuous attempts by customer to establish a connection to the solution within the minute fail.

“Uptime Percentage” is calculated as Maximum Available Minutes less Downtime divided by Maximum Available Minutes in the subscription term. This is represented by the following formula:

Uptime % =

(Maximum Available Minutes – Downtime) / Maximum Available Minutes


The FocalPoint platform is externally monitored by Pingdom; The uptime can be accessed through the following link:

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