Customer Support & Help Desk Contact Information

 FocalPointK12 is committed to providing the best customer service, support and training for its customers. The key to successful implementation is targeted support and timely professional development.  FocalPointK12 provides user support in multiple formats including: on-site, phone, email and online support; providing a flexible model to support district needs.  Live chat with FocalPointK12 representatives during business hours. 24/7, access to online support modules to include all materials used in on- site training, best practices, train-the trainer models, and instructional videos.  Email & phone support with 24-hour response time on all inquiries.