Customer Support & Help Desk Contact Information
FocalPointK12 is committed to providing the best customer service, support and training for its customers. The key to successful implementation is targeted support and timely professional development. FocalPointK12 provides user support in multiple formats including: on-site, phone, email and online support; providing a flexible model to support district needs. Live chat with FocalPointK12 representatives during business hours. 24/7, access to online support modules to include all materials used in on- site training, best practices, train-the trainer models, and instructional videos. Email & phone support with 24-hour response time on all inquiries.