What if the Password Reset Emails Are Not Getting Delivered From Focalpoint?
Users can reset their password using the "Forgot Password" link.
Once they click Submit after providing their username and email address, they will receive an email with their login credentials.
It will take at least 15-20 minutes for the email to be delivered. If the email is not delivered, please contact your IT Department so that they can whitelist ‘info@focalpointk12.com’ and ‘sendgrid.net’ on your email server.
If the department says that the website is whitelisted, contact FPK12 helpdesk.
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