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System Requirement for Online Testing

 

Network Speed

Upload Speed : 

Minimum speed => 512 kbps

You can check Internet speed on the following sites:

 

Supported Browsers

We support the following browsers:

Browser Version
Chrome version Last two stable versions (62 and higher)
IE 11 version Last two stable versions
Firefox version Last two stable versions (56 and higher)
Safari version 11 and higher 
  

Firewall Settings

Grant necessary firewall permissions to allow all requests from all sub-domains of backpack.education in any of the following manners:

  1. If possible allow all access from the network to *.backpack.education

  2. if wildcards are not allowed in the firewall configuration rules, then please allow all access to the domain tabulated below:

 Domain

*.backpack.education

id.backpack.education

lms.backpack.education

me.backpack.education

web.backpack.education

ind.backpack.education

lt.backpack.education

edx.azureedge.net

support.focalpointk12.com

 

 

Browser Settings 

FocalPointK12 tests can be conducted with Pop Blocker enabled and for most commonly used Browser Security Settings. In the rare case when you click on the Launch Test button, in case QTI Player test window doesn't open, it may be due to the pop-up blocker setting of your browser.

Please use the allow once/always option to allow the test window to open.
Optionally, you may disable the pop-up blocker for the duration of the test.
Pop-up Blocker Disabled :
For Mozilla Firefox on Windows: Go to ‘Tools’ --> Select ‘Options’ --> Click ‘Content’ tab and then uncheck ‘Block Pop-up windows’  checkbox.

For Google Chrome: Go to ‘chrome://settings/’ --> Click on 'Show advanced settings' (at the end of the page) --> Under 'Privacy', click on 'Content Settings' --> Under 'Pop-ups', select ‘Allow all sites to show pop-ups’ --> Click on Done

For Internet ExplorerGo to ‘Tools’ --> Select ‘Pop-up Blocker’ --> Click ‘Turn on Pop-up blocker’ --> Select Yes once the 'Pop-up blocker' window appears.

In case the pop-up blocker has been disabled, please turn-on the same after finishing the test

Browser Cache Settings

Do clear browser cache/cookies before the 1st round of candidates starts taking the assessment. 

For the subsequent rounds of candidates taking the test on the same machines, you don’t need to clear the browser cache/cookies.

In case any candidate faces any issue in loading the test or images, first shut down the system directly using the power button and then clear the cache again.

For most browsers pressing “CTRL+SHIFT+DELETE” and selecting Clear Cache (for Firefox and Chrome) or Clear Temporary Internet Files (for Internet Explorer) clears the browser cache.

After doing this restart the browser.

System  Settings 

FocalPointK12 recommends candidates to disable security patches, updates of the anti-virus definitions and/or application updates (manually) during the test in order to avoid any interference while taking the test.

Candidates shall disable automatic system updates for the duration of the test. As automatic System Updates may lead to heavy downloads during the test and auto-system re-start will hamper the candidate's experience. To disable System Auto-updates:

For Windows, Go to ‘Start’ -> ‘Run’ -> Type‘services.msc’ and then stop ‘Automatic Updates’ service.

In case the Automatic System Updates have been disabled, please turn-on the same after finishing the test
Alternatively, you may disable the system's anti-virus/firewall for the duration of the test.

Text Expiry/Power Resume

In case the test window closes in the middle of the test or at the time of submission for any reason, the system waits for at least 20 minutes before expiring the test & generating the result report for that particular candidate. 

This allows the candidate to re-login & resume the test from exactly where it stopped within those 20 minutes.

Support Information

In case of any issue kindly call FocalPointK12 support at 866.377.4264 or drop an email on support@focalpointk12.com


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