- Live Chat is available for teachers needing support during standard the hours of 8AM-5PM Monday-Friday. Live Chat can be accessed by selecting the ‘Help’ Tab on the navigation toolbar. The Live Chat window is in the bottom right corner of the page.
- Teachers & Staff can submit a request to FocalPointK12 at any time. To submit a request, click the ‘Submit a Request’ link in the Help section of the platform, complete the form, and FocalPointK12 will respond and address your inquiry.
- The FocalPointK12 support site can also be reached at:
- To speak with a Customer Support Representative, please call:
866.377.4265 ext. 1
- Customer Support can be reached via email at: