Live Chat & Help Desk Contact Information

• Live Chat is available for teachers needing support during standard the hours of 8AM-5PM Monday-Friday. Live Chat can be accessed by selecting the ‘Help’ Tab on the navigation toolbar. The Live Chat window is in the bottom right corner of the page.

• Teachers & Staff can submit a request to FocalPointK12 at any time. To submit a request, click the ‘Submit a Request’ link in the Help section of the platform, complete the form, and FocalPointK12 will respond and address your inquiry.

• The FocalPointK12 support site can also be reached at:

https://focalpointk12.zendesk.com

• To speak with a Customer Support Representative, please call:

866.377.4265 ext. 1

• Customer Support can be reached via email at:

 support@focalpointk12.net